Complexdental
According to our open methodology, this clinic scored 72.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 21 ranked clinics · Last checked: 17 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1172.2/100
- Best for Expats#1166.5/100
- Best for Dental Implants#1170.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#882.3/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Children#1065.2/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Site states they are currently NOT performing analgosedation treatment (paused); depth/type unclear
Summary
Dental clinic in Plzeň whose team includes MUDr. Marek Pokorný, described as a specialist in surgical procedures, implants and aesthetics, and MDDr. Martin Nedbal. The clinic documents Leica M320 microscopes, intraoral and panoramic X-ray and CT imaging, and publishes a detailed price list valid from January 2025. As of the review date the website states that new-patient intake is paused for capacity reasons.
Company registration IČO 02493942 published on the website (commercial register entry C 29352). Second phone: +420 774 600 025. Not accepting new patients as of August 2026.
Strengths
- Information Transparency: 18 of 20 points.
- Price Transparency: 15 of 15 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed MUDr. Marek Pokorný and MDDr. Martin Nedbal named; hygienists also listed. [s1] | 3/3 |
| ✓ | Dentist specializations listed MUDr. Pokorný: specialist in surgical procedures, implants and aesthetics. [s1] | 2/2 |
| ✓ | Real clinic photos Own-hosted, sequentially branded premises photos [complexdental-deepen] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✗ | English website version Website observed in Czech only; no English version found. [s1] | 0/2 |
| ✓ | Address and map published Address published; embedded map not verified. [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published Detailed price list valid from 1 January 2025. [s2] | 3/3 |
| ✓ | Cleaning price listed Hygiene entrance visit from 1,750 CZK; recall visit from 1,090 CZK. [s2] | 2/2 |
| ✓ | Filling price listed Photocomposite filling from 1,600 CZK. [s2] | 2/2 |
| ✓ | Crown price listed Metal-ceramic crown from 10,150 CZK; all-ceramic crown/veneer from 11,500 CZK. [s2] | 2/2 |
| ✓ | Implant price listed Implant from 17,000 CZK. [s2] | 2/2 |
| ✓ | Consultation price listed Consultation 15 min 750 CZK; 30 min 1,200 CZK. [s2] | 2/2 |
| ✓ | X-ray / imaging price listed Intraoral image 150 CZK; panoramic 700 CZK; CT 1,800 CZK. [s2] | 2/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-26 [complexdental-refresh] | 5/6 |
| ◐ | Google review volume as of 2026-09-17 [complexdental-deepen-8] | 1/3 |
| ✗ | Review recency Newest exact-dated review among the 5 shown is 2023-03-16 [complexdental-deepen-9] | 0/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✓ | No recurring complaints Histogram 0/1/1/0/33 (2.9% 1-2★); no complaint theme among the 5 readable reviews [complexdental-refresh] | 2/2 |
| ✓ | No suspicious review patterns Not 100% 5★; dates 2018-2023; accounts with substantial history [complexdental-deepen-10] | 2/2 |
| ✓ | Active Facebook presence Facebook presence mentioned on the website; page URL not captured. [s1] | 1/1 |
| ✗ | TripAdvisor presence Not found in TripAdvisor's own search; the clinic's website carries no TripAdvisor link [complexdental-deepen-3] [complexdental-deepen-13] | 0/0.5 |
| ✓ | Other review platforms Reviewed on WhatClinic and Firmy.cz [complexdental-deepen-4] [complexdental-deepen-5] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Intraoral and panoramic X-ray documented and priced. [s1] [s2] | 2/2 |
| ✓ | CBCT (3D imaging) CT imaging ('CT snímek') priced on the price list; exact modality (CBCT vs. CT) not specified. [s2] | 2/2 |
| ✓ | Implantology [s1] [s2] | 2/2 |
| ✗ | Orthodontics Full 8-item service menu has no orthodontics [complexdental-deepen-2] | 0/2 |
| ✓ | Oral surgery Surgical procedures are a stated specialty of MUDr. Pokorný. [s1] | 2/2 |
| ✓ | Pediatric dentistry Children's examination and children's root-canal treatment are priced [complexdental-deepen-14] | 1.5/1.5 |
| ✗ | Emergency care Standard weekday hours only; no same-day/emergency wording found [complexdental-deepen-11] | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available No WhatsApp/LINE found on the services page [complexdental-deepen-12] | 0/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken | 0/2.5 |
| ✓ | Pre-visit consultation possible Paid consultations (15/30 min) offered per the price list. [s2] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Corrected: open until 19:00 on Thursdays [complexdental-deepen-15] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Czech", "English speaking dentist Czech", "dental implants Czech", "emergency dentist Czech", "Czech dental clinic for expats".
| ✓ | Mentioned for: best dentist Czech Clinic’s own site ranks 9th in the top web results for "best dentist Plzeň" on 2026-09-17; also named directly in the AI-generated overview. [complexdental-deepen-6] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Czech Appeared in results of a combined English-speaking/expat dentist query for Plzeň. [sq] | 1/1 |
| ✓ | Mentioned for: dental implants Czech [sq] | 1/1 |
| ✓ | Mentioned for: emergency dentist Czech Clinic is named (with its city) in a directory/listing result ranked 2nd for "emergency dentist Plzeň" on 2026-09-17; also named directly in the AI-generated overview. [complexdental-deepen-7] | 1/1 |
| ✓ | Mentioned for: Czech dental clinic for expats Described as serving overseas patients in a third-party directory surfaced by the expat query. [sq] | 1/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality Own domain ranks in top results for city queries. [sq] | 2/2 |
| ? | Dedicated service pages | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: Complexdental s.r.o., IČO 02493942 (ČSK provider register, OSK PLZEŇ) (Seznam poskytovatelů zubní péče ČSK; searched: 'Complexdental'; matches the IČO already on file for this clinic. 2026-08-25.) [complexdental-lic]
Dentists & ČSK chamber membership
| Dentist | Specialization | ČSK entry | Notes |
|---|---|---|---|
| MUDr. Marek Pokorný [s1] [complexdental-doclic] | Surgical procedures, implants and aesthetics | not published | Confirmed on the public register of ČSK, which publishes no licence number. |
| MDDr. Martin Nedbal [s1] [complexdental-doclic] | — | not published | Confirmed on the public register of ČSK, which publishes no licence number. |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Reputation & Reviews: Clinic responds to reviews
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: English spoken
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.complexdental.cz/ |
|---|---|
| Phone | +420 774 276 797 |
| Google Maps | Map listing |
| Address | Pod Všemi svatými 48, 301 00 Plzeň, Czechia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.complexdental.cz/ | Clinic name, address, phones, email, IČO 02493942, named dentists and specializations, services, Leica M320 microscopes, imaging equipment, opening hours, Czech-only site, paused new-patient intake. | 2026-09-23 |
| s2 | https://www.complexdental.cz/cenik/ | Published price list valid from 1 Jan 2025: consultation 750/1,200 CZK, hygiene from 1,750/1,090 CZK, filling from 1,600 CZK, crowns from 10,150/11,500 CZK, implant from 17,000 CZK, X-ray 150/700 CZK, CT 1,800 CZK. | 2026-09-23 |
| sq | search:English speaking dentist Plzen Pilsen dental clinic expats / zubní klinika Plzeň implantologie ceník dental | AI/search visibility scout 2026-08-17. | 2026-08-17 |
| complexdental-lic | https://www.dent.cz/zubni-lekari/ | Registry record 'Complexdental s.r.o. (Plzeň Pod Všemi svatými 1653/48, 301 00)', IČO 02493942, OSK PLZEŇ — IČO matches clinics.json's existing note. | 2026-08-25 |
| complexdental-doclic | https://www.dent.cz/zubni-lekari/abecedne | Fulltext search 'Pokorný Marek' returned exactly one match, matching name and title exactly. | 2026-08-25 |
| complexdental-refresh | https://maps.google.com/?cid=13562465715306380976 | Histogram 1★ 0 / 2★ 1 / 3★ 1 / 4★ 0 / 5★ 33 of 35; the 3★ review is about insurance/booking-lead-time, not a service complaint | 2026-09-17 |
| complexdental-deepen | https://www.complexdental.cz/fotogalerie/ | Gallery page: 12 own-hosted photos named complexdental-0b through complexdental-11b (wp-content/uploads) | 2026-09-17 |
| complexdental-deepen-2 | https://www.complexdental.cz/nase-sluzby/ | Service menu: prevention/hygiene, fillings, aesthetics, endodontics, prosthetics, implants, periodontology, pain-free treatment; no orthodontics | 2026-09-17 |
| complexdental-deepen-3 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Complexd… | TripAdvisor search on 2026-09-23 for "Complexdental Plzen" returned 12 suggestions (4 restaurants, 4 attractions, 4 hotels); none of them is this clinic | 2026-09-23 |
| complexdental-deepen-4 | https://www.whatclinic.com/dentists/czech-republic/plzen | WhatClinic Plzeň dentist directory read on 2026-09-23: lists "Complex Dental" among five Plzeň practices | 2026-09-23 |
| complexdental-deepen-5 | https://www.firmy.cz/detail/13005702-complexdental-s-r-o-plzen-seve… | Firmy.cz (Seznam business directory) profile read on 2026-09-23: Complexdental s.r.o., Pod Všemi svatými 1653/48, Plzeň — 4 ratings | 2026-09-23 |
| complexdental-deepen-6 | search:best dentist Plzeň | Web search on 2026-09-17: result 9 — https://www.complexdental.cz/, title "Zubní ordinace v Plzni - Complexdental"; the AI overview for this query also named "Complex Dental" directly. Also also named as "Complex Dental" at rank 1 (https://www.whatclinic.com/dentists/czech-republic/plzen/complex-dental) and in the AI overview. | 2026-09-17 |
| complexdental-deepen-7 | search:emergency dentist Plzeň | Web search on 2026-09-17: result 2 — https://www.whatclinic.com/dentists/czech-republic/plzen/complex-dental, title "Complex Dental in Plzen, Czech Republic - Dentists"; the AI overview for this query also named "Complex Dental" directly. | 2026-09-17 |
| complexdental-deepen-8 | https://maps.google.com/?cid=13562465715306380976 | Google listing 2026-09-17: 4.9 from 35 reviews; histogram 1★ 0 / 2★ 1 / 3★ 1 / 4★ 0 / 5★ 33 | 2026-09-17 |
| complexdental-deepen-9 | https://maps.google.com/?cid=13562465715306380976 | Google listing 2026-09-17: newest of 5 shown reviews dated 2023-03-16 (Lukáš Berka, 5★) | 2026-09-17 |
| complexdental-deepen-10 | https://maps.google.com/?cid=13562465715306380976 | 2 of 35 reviews below 5★; readable review dates 2018-01-28 to 2023-03-16; accounts with 40, 147, 2 and 22 prior reviews | 2026-09-17 |
| complexdental-deepen-11 | https://www.complexdental.cz/nase-sluzby/ | Opening hours listed Mon-Fri only (up to 19:00 on Thursdays); no emergency/same-day wording found on the services page | 2026-09-17 |
| complexdental-deepen-12 | https://www.complexdental.cz/nase-sluzby/ | Contact channels are phone, email and Facebook only; no WhatsApp/LINE link found | 2026-09-17 |
| complexdental-deepen-13 | https://www.complexdental.cz/ | Clinic website read on 2026-09-23 (43 pages, including contact and service pages): no TripAdvisor link, badge or widget | 2026-09-23 |
| complexdental-deepen-14 | https://www.complexdental.cz/cenik/ | Price page read on 2026-09-23: "Vstupní vyšetření děti od 890 Kč (včetně nácviku, očištění a vyšetření)"; "Dětská endodoncie od 2 200 Kč"; the sedation page describes treating very young children | 2026-09-23 |
| complexdental-deepen-15 | https://www.complexdental.cz/cenik/ | Site footer read on 2026-09-23: "Ordinační hodiny: pondělí–středa 08:00–16:30, čtvrtek 08:00–19:00, pátek 08:00–13:00"; the Google listing also shows 19:00 closing on Tuesday and Thursday | 2026-09-23 |
Change History
| Date | Change |
|---|---|
| 2026-09-23 | Re-checked on 2026-09-23: the clinic's price page, TripAdvisor's own search, the WhatClinic directory and Firmy.cz. Corrected: the published hours run to 19:00 on Thursdays, so evening hours are offered. Recorded: not found on TripAdvisor and no TripAdvisor link on the clinic's website; reviewed by patients on WhatClinic and Firmy.cz; children's examinations and children's root-canal treatment are priced. |
| 2026-09-17 | Search visibility checked on 2026-09-17 for the two pending Plzeň queries — "best dentist Plzeň" and "emergency dentist Plzeň": present for "best dentist Plzeň" and "emergency dentist Plzeň". |
| 2026-09-17 | Re-read on 2026-09-17: the clinic's services page, photo gallery and its Google listing. Recorded: a genuine, sequentially branded photo gallery; no orthodontics or emergency service among the 8 listed services; no WhatsApp/LINE. Google reputation: 35 reviews, 4.9★, newest exact-dated review 2023-03-16, no recurring complaint or manipulation pattern; owner-reply rate could not be judged from the 5 most relevant reviews. Still unverified: TripAdvisor and other review-platform presence. |
| 2026-08-26 | Re-verification 2026-08-26: confirmed website, contacts, and operating status; captured Google rating 4.9. Review count not displayed on the page as read, so left out. |
| 2026-08-25 | Re-verified live facts 2026-08-25: site is live and current (news dated January 2026) but now carries a notice pausing new-patient intake for capacity reasons ("Z kapacitních důvodů pozastavujeme příjem nových pacientů") — the clinic is operating, not closed. Address and phone confirmed unchanged. Google reputation was not verified; rating and review fields are left unset. |
| 2026-08-25 | License verification 2026-08-25 against ČSK registers: clinic (IČO 02493942, matching the previously-known IČO) and both named dentists confirmed as registered ČSK members. |
| 2026-08-17 | Imported from the city-tier dataset. |
A question or a correction?
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